OPERATIONS COORDINATOR

Job Summary: The Operations Coordinator will process incoming donations and fulfillment of products across all brands.

SUPERVISORY RESPONSIBILITIES

• None

DUTIES/RESPONSIBILITIES 

• Process and record incoming daily donations (check, cash, ach, credit, stock) into the donation platform.
• Ensure accuracy of donor database and agreement with connected applications.
• Assists with management of ongoing donor acknowledgements, thank you letters, and year-end receipts.
• Manages the shipment of all product orders from third party logistics partner.
• Coordinates shipping of new products from printer to third party logistics partner with Marketing Department.
• Process requests for physical products by entering into fulfillment systems or shipping directly from office inventory stock.
• Collaborates and communicates with internal staff, customer service representatives, service providers, and others involved in the shipment and receipt of products.
• Assist with management of physical inventory (e.g., kitting, de-kitting, disposal).
• Assist with customer service calls and email responses when Senior Customer Service Advocate is out of the office.
• Issue invoices for bulk book orders and advertising sales
• Manage and execute projects and tasks within the Finance, Human Resources and Operations division as assigned by the CFO or Director of Finance.
• All other duties as assigned.

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication, organization, detail orientation, and problem-solving skills.
• Proficient with Google Suite and Microsoft Office Suite specifically Excel.
• Excellent time management skills with a proven ability to meet deadlines.
• Work well with others and quickly learn new software tools such as AI, donor, website, social, and email applications.
• Must live in the Dallas Metroplex area.

EDUCATION:

• No specific degree requirements.